Customer Service Executive - Singapore - Symrise

Symrise

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

About Us
Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food.

Its sales of € 3.8 billion in the 2021 fiscal year make Symrise a leading global provider.

Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.

Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life.

Economic success and corporate responsibility are inextricably linked as part of this process.

Symrise - always inspiring more

Your Role Position Summary**The primary role of Customer Service Executive includes processing the orders placed by customers based in Philippines and other South East Asia markets, validate orders as well as ensuring customers' wish dates are met.

The Customer Service Executive reports directly to Customer Service Manager with close collaboration with Customer Service Lead.

The Position:

Responsible for order processing for Symrise
Key market responsible: Philippines and other South East Asia market
Perform order entry or validate orders
Liaise with various departments such as Planning, Purchasing etc. to ensure timely production and dispatch of goods to customers based on Wish Dates
Order tracking activities such as sending Order Confirmations to Customers, keep Customers informed of order status, react promptly to order instruction changes by Customers
Coordinate goods return or product recall if required
Diploma in Business Management or its equivalent
Min 35 years' experience in Customer Service function
Native in Tagalog has an added advantage
Good verbal and written communication skills
Proficient in Microsoft Excel with excellent SAP or ACCPAC working experience

Our Offer
Become part of our open and transparent culture.

It will give you the opportunity to flourish and to develop inspiring experiences that contribute to the health and well-being of consumers in 160 countries around the world.

Putting our employees in the focus fuels our strong company growth above market rates and makes us an excellent place to develop your career.

Come join us and embark on a fascinating journey with Symrise.

Job location:
Singapore

Job Reference:
SG00775