Jobs

    Operations Associate - Singapore - LALAMOVE

    LALAMOVE
    LALAMOVE Singapore

    1 week ago

    Default job background
    Full time
    Description

    Key Responsibilities

    • Replying business correspondence with plain language and business writing techniques
    • Conducting performance phone coaching to Driver Partners who breached platform's policy
    • Be a bridge between Driver Partners and Users and conduct inquiry on disputes
    • Ensuring Driver Partners adhere to service and safety rules and conducts by enforcing appropriate disciplinary actions
    • Imparting important messages and corrections tactfully with efficacy to Driver Partners who has committed disciplinary lapses
    • Adept in utilizing Excel/Spreadsheet as trackers to ensure data and information are securely updated, shared and kept

    Key Requirements

    • Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
    • Minimum Diploma in Business or related field
    • Objective thinker, able to be firm yet empathetic
    • Analytical and resilient with ambition to work in a high-pressure, fast-paced environment
    • Excellent communication, interpersonal, and presentation skill

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