Platform Operation Assistant Manager - Singapore - BRIGHTOIL PETROLEUM (S'PORE) PTE. LTD.

BRIGHTOIL PETROLEUM (S'PORE) PTE. LTD.
BRIGHTOIL PETROLEUM (S'PORE) PTE. LTD.
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description
Duty and Responsibility

The tasks to be carried out within this role are:

  • Lead and manage Platform Operations, User Operations and Customer Service Teams to achieve business goals.
  • Monitor operations and augment processes to increase efficiency, delivering higher service quality.
  • Develop training materials with Platform Operations and Training Team, delivering trainings to Business Units.
  • Interact with Business Units to uncover and understand Customer and Internal User painpoints, translating them into Change Requests and Enhancements for Product Leadership delivery.
  • Champion platform knowledge and platform analytics, routinely update Business Units on new developments.

Qualifications:


  • Diploma/Degree from a recognized institution in CS or relevant field or,
  • Substantial experience with proven results in relevant field
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