Claims Assessor - Singapore - FULLERTON HEALTHCARE GROUP PTE. LIMITED

Description

Roles & Responsibilities

• Assess medical claims in accordance with policy contract and guidelines.
• Ensure claim settlements are concluded within the agreed turnaround time.
• Ensure emails and telephone call enquiries are responded in a timely manner.
• Investigate complex cases or complaints submitted by clients and provide solutions to the case/complaints.
• Communicate effectively with clients and intermediaries to ensure a satisfactory resolution of the cases/complaints within a reasonable timeline.
• Provide regular reports on case resolutions to internal stakeholders and external clients.
• Review and enhance work processes with internal and external stakeholders to improve customer experience.

Requirements:

• Diploma in any field
• Minimally 2 years of job experience will be added advantage
• Good writing and communication skills

Tell employers what skills you have

checking claims
Claims Management
Hospitals
Claims Handling
Customer Experience
Healthcare
Claims
handle claims
Administration
submit claims
Compliance
Insurance Claims
Writing
Communication Skills
Team Player
Customer Service
Health Insurance