Associate Engineer - Singapore - NXERA SG PTE. LTD.

Description

Roles & Responsibilities

Responsibilities:

DC Operations Management

• Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact and SLA
• Lead BCP exercise and be the 1st level incident responder.
• Customer Request fulfilment and system management such as Electronic Visitation Management System
• Remote Hand support for – media management, visual inspection, reboot devices, staging room, physical connect/disconnect of HDD, network cable connectivity test, insertion of fire SFP
• Manage equipment movement, asset tagging, labelling and tracking
• Perform shift duty to support 24x7 DC Operations

DC Facilities Management

• Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function both upstream and downstream (eg. UPS, power, temperature control, humidity, water detection sensor, etc.).
• Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management ) are functioning well.
• Update and maintain all DC related documentation, including reports generation where needed
• Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
• Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
• Coordinate maintenance and shutdowns (eg. working with vendors for DC electrical and mechanical systems)

Incident / Change / Customer Management and other requirements

• Manage Incidents and Closure, including Root Cause Analysis on incidents
• Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance
• Liaise with internal and external customers and ensure that customers' contractual service level agreements are met
• Perform other duties such as access clearance, and participate in projects as required

Requirements:

• Diploma Holders in Electrical & Electronics, Computer & Communications Engineering, Information & Digital Technologies. Alternatively, you have Technical education (e.g. ITE) with relevant 5 year working experience managing 24x7 DC Operations
• General technical and functional knowledge of data center infrastructure to include electrical
• and mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environment
• Good communication and people management skills.
• Possess Basic Certificate of InfoComm Technology, ITIL Foundation Level Certification, CDCP, DCPRO
• Team player who is also able to perform independently
• Able to multi-task and work under pressure
• Well organized and able to reschedule priorities as circumstances change
• Good communication skills (both verbal & written)
• Analytical with good problem solving skills
• Positive attitude and Proactive

Tell employers what skills you have

Water
Data Centre environments
Root Cause Analysis
Electrical
Service Level
Staging
Data Centre
Data Centre Facilities Management
Visual Inspection
Equipment Maintenance
Emergency Response
Good Communication Skills
Space Planning
Customer Management
ITIL
Team Player
Electronics
Building Management Systems