Customer Service Executive - Singapore - SECURITY & RISK SOLUTIONS PTE. LTD.

SECURITY & RISK SOLUTIONS PTE. LTD. Singapore

1 week ago

Description

Roles & Responsibilities

As a Concierge Executive, you will serve as the primary point of contact for guest entering the Client's premises. Your role is integral to providing exceptional customer service and ensuring a positive experience for every visitor. You will be responsible for greeting customers, addressing their inquiries, and directing them to the appropriate services within the Client premises. Additionally, you will assist in various administrative tasks to support the efficient operation of the branch.

Key Responsibilities:

1. Client Interaction:

Greet customers as they enter the Client's premises in a friendly and professional manner.
Engage with customers to understand their needs and inquiries.
Provide information on products, services, and promotions.
Direct customers to the appropriate specialists or service areas based on their requirements.

2. Customer Service:

Ensure high-quality customer service standards are maintained at all times.
Handle customers complaints or concerns promptly and effectively, escalating when necessary.
Assist customers with basic transactions inquiries.

3. Administrative Support:

Assist in administrative tasks such as data entry, filing, and document preparation.
Maintain cleanliness and organization of the lobby area.
Support other staff as needed with tasks such as scheduling appointments or preparing materials for client meetings.

4. Security and Compliance:

Adhere to procedures to ensure the safety of customers, staff, and assets.
Maintain confidentiality of customer information and adhere to all privacy regulations.
Follow compliance guidelines and procedures set forth by regulatory authorities and the Client.

Key Requirements:

Min. Diploma or equivalent; with prior training in customer service is a plus.
Prior experience in customer service, hospitality, or a related field preferred.
Strong communication and interpersonal skills.
Ability to remain calm and composed under pressure.
Proficient in computer skills.
Excellent organizational skills and attention to detail.
Ability to work effectively both independently and as part of a team.

Tell employers what skills you have

Concierge Services
Interpersonal Skills
Exceptional Customer Service
Compliance
Attention to Detail
Communication Skills
Administrative Support
Team Player
Customer Service
Hospitality

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