Customer Service Executive - Singapore - TALENTSIS PTE. LTD.

TALENTSIS PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Responsibilities:

Develop and implement relationship management plans for customers to identify service improvements and build relationships with relevant decision makers and influencers within the customer organization
Act as single point of contact for designated customers
Support customers' needs by having a strong knowledge of the customers' business, products and markets.
Conduct periodic Service Review Meetings
Work closely with Commercial time in Lead to Contract phase
Work closely with Planning and Operations to translate the customer service request into executable program
Ensure that there is compliance and safeguarding of company' operational processes
Find and determine solutions for challenges and delays in customer programs
Ensure that we minimise the impact of infrastructure downtime on customer programs
Manage the order processing process and ensure that documentations are in place and updated
Conduct Vessel Clearance
Guard order and product acceptance process
Coordinate order processing with Logistics Representative (drumming and trucking orders)
Review Service KPIs periodically and discuss performance with customers to identify issues as soon as possible
Initiate improvement proposals, followthrough actions
Engage in active third parties like surveyors and agents for service improvements, and reviews
Register service incidents in CRM system
Take ownership of the incident investigation process for service incidents
Articulate a clear investigation report stating direct / root causes, corrective actions and preventive measures
Provide reportout and followup with the customer and support possible claims management

Requirements:

Diploma/Bachelor's Degree with 3 years working experience in customer service environment
Good to have operational or Logistics experience in Oil & Gas or bulk logistics
Good to have experience in maritime / vessel operations is a bonus
Relevant experience in (industrial / B2B) in a fast paced & dynamic environment
Robust personality with positive energy and outlook
Relentless will to optimise and improve: solution creator
Ability to communicate effectively, both written and verbally
Ability to collaborate comfortably at all levels
Accuracy in order management and reporting
Detailed and meticulous
Strong stakeholder relationship and networking skills

(EA Reg No: 20C0312)