Contact Center Trainer - Singapore - U3 Infotech Pte. Ltd.

    U3 Infotech Pte. Ltd.
    U3 Infotech Pte. Ltd. Singapore

    1 month ago

    Default job background
    Full time Customer Service / Support
    Description

    Responsibilities

    • Prepare and develop training materials and plans for Contact Centre
    • To train the Contact Centre's Customer Support Agents / Quality Assurance (QA)/ Client Support Manager (CSM) / Team Managers (TM)
    • Co-ordinate trainings and orientation programs for new hire.
    • Filing & compiling training effectiveness data
    • Assessing and recommending course nominations
    • Coordinating course registration with the relevant HR department, vendors or CCS stakeholders