IT Engineer - Singapore - TRITON AI PTE. LTD.

TRITON AI PTE. LTD. Singapore

5 days ago

Description

Roles & Responsibilities

Perm with AWS and Bonus
Must have at least 7 years of L2 technical IT support to end users (endpoint, on-premise, remote desktop/user support)
Experience with firewall set up and administration.
Preferably with CCNA certification
Comfortable to work at Jurong Island. (Transport allowance provided)

To provide technical support to IT Administrators and users at the sites, providing expertise for server and client infrastructure, software, security, telecoms and the network.

Job Description

Provide L1 & L2 end user technical support to 200 users at the sites and show a customer friendly attitude to a wide range of users from factory operators to directors and executives
Administer and manage IT support issues / system upgrades for PC's, laptops, servers, Microsoft Office, collaboration tools, security and networks and all related activity to support the Local IT systems to a high level of user service and satisfaction.
Perform root cause analysis to identify and reolve technical issue
Support the network and regional systems for process automation and local databases in support of local processes such as safety incident registration, local audit/ISO needs, holiday registration, complaints processes, etc.
To work with and support the IT Administrators and contractors on the sites within the given region and offer specialist in depth knowledge and advice.
Responsible for improving IT systems and processes which requires creativity and innovative input to site management.

Requirements

Degree holder
Have at least 7 years of experience providing L2 technical IT support including end-points, on-premise & cloud servers, networks
Experience with firewall set up and administration.
Advantageous if incumbent has proven experience in managing manufacturing site control room system and troubleshoot hardware issues.
Preferably with CCNA certification
Familiar with cyber security principles and best practices
Certificates: Microsoft Fundamentals (eg. Azure Fundamentals or M365 Fundamentals); ITIL v4 Foundations; Cisco CCNA
Show interest in and be aware of latest trends in IT.
Fluent business English and local-language speaker.
Pleased to work in a multi cultural environment with IT contacts all over the region.
Needs to be a team player and have sufficient interpersonal skills

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

Tell employers what skills you have

Troubleshooting
Process Automation
Office 365
L1 support
Azure
CCNA
Customer Support
Cyber Security
Site Management
Root Cause Analysis
Administration
Information Technology
Windows Server
Application Support
Networking
Communication Skills
ITIL
Manufacturing
Software Development
Technical Support

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