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- Responsible for the effective management and operation of Patients' Registration counters including billings, financial counselling and collection matters.
- Process, respond to requests and handles all general enquiries & feedbacks received from patients
- Answer incoming telephone calls from patients, clinics and other organizations and deal with enquiries providing non-clinical advice and information.
- Perform chaperon activities in the absence of the porter. Provide a wheelchair to the patients where and when necessary.
- At least 1 years' experience in a customer service role preferably in a hospital environment
- Pleasant personality and service oriented
- Good interpersonal, communication and leadership skills
- Team player
- 5 days work week (Any 5 days in the week which including Weekends & PHs)
- Working hours:
Patient Care Coordinator - Singapore - THOMSON MEDICAL PTE. LTD.
Description
Roles & ResponsibilitiesJob Description
Job Requirement
Shift 1 : 7:00am to 4:30pm ; or
Shift 2: 10:00 am to 7:30pm; or
shift 3: 12pm to 9:30pm
Tell employers what skills you haveFollow up clients
Communication
Customer Relationship
Interpersonal Skill
Microsoft Office
Patient Admission
Microsoft Excel
Active Team Player
Customer Support
patient questions
Investigation
Punctual
shifts schedules
Patient enquiries
Patient Discharge
patient queries
Computer-savvy
Friendly Personality
Consulting
Customer Service