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- Main point of communication between the company and clients. Handle first level enquires, primarily incoming calls through hotlines or other channels such as email and webchat.
- Provide information on services and sample collection requirements for onboarded clients.
- Arrange sample pick up at location as requested by clients.
- Provide information on when and how test results will be available.
- Assist customers with product or service-related questions, issues, and requests.
- Coordinate and ensure new client are created accurately.
- Assist delivery of laboratory results as needed by company or clients.
- Communicate delivery of results to healthcare providers following lab protocols and privacy regulations.
- Accurately update and maintain patient and client information in the healthcare company's database.
- General Administrative tasks relating to Client Service.
- Follow-up and/or notify clients of any rectification and rejection as required by the company.
- Clarify and notify clients of any matters as required by the company.
- Address and resolve client complaints or concerns promptly and professionally, aiming for first-contact resolution.
- Escalate complex issues to appropriate departments or management as necessary.
- Communicate and coordinate with all internal departments to ensure efficient flow of service and information.
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Stay informed about the various diagnostic tests and services offered. Provide accurate and detailed information about our products or services.
- Understand client's needs and provide quick, accurate and satisfactory answers to their queries and concerns.
- Contribute to a positive customer experience and build lasting customer relationships. Proactively seek feedback to make improvements.
- Ensure adherence to company guidelines, healthcare regulations and service standards and requirements.
- Safeguard patient confidentiality and privacy (PDPA).
- Handle ad hoc duties as required.
- min. Diploma and above
- Possess 3-5 years prior working experience in customer care / client service functions.
- Possess excellent interpersonal and communication skills
- Team player and able to work independently as well.
Customer Support Specialist - Singapore - RECRUIT EXPRESS PTE LTD
Description
Roles & ResponsibilitiesResponsibilities:
Requirements:
Interested candidates please send your updated resume to:
Subject: Customer Service Executive
EA Personnel: Kate Leau Wei Xuan (R
Company Registration No.: 99C4599
Tell employers what skills you haveMicrosoft Office
Microsoft Excel
Customer Experience
Interpersonal Skills
Healthcare
Customer Relationships
Customer Care
Freight
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Laboratory
Shipping
Able To Work Independently