Svc Delivery Mgr, Svc(Ims) Ldrship - Singapore - NCS

NCS

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Svc Delivery Mgr, Svc(IMS) Ldrship:

Date:1 Aug 2023

Location:
Singapore, Singapore

Company:
Singtel Group

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region and is a member of the Singtel Group.

We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers.

We deliver end-to-end ICT solutions to help governments and enterprises realise business value through digital transformation and the innovative use of technology.

Over the years, NCS has played a critical role in the Singapore government's efforts to computerise the civil service sector and integrate IT into its public services.

The purpose of the SDM role is to provide Project Management, Customer Management, Vendor Management, Team Management and Business Development to fulfill project requirements and add value to our customers

Responsibilities:

Project Management

Analyze and document requirements by liaising with a range of people including users and managers, drawing together information needs across a distributed organization. Understand customer needs so as to alight them to IT planning and management.
Establish and prepare project plans, risk management plans, project milestones and deliverables in consultation with business users and architect/designer
Define project resources, performance reviews and post implementation evaluations
Manage the scope definition and change control mechanism
Manage resources including hardware, software, human resource facilities and logistics required for project to ensure completion within budget.
Manage project activities to ensure timely delivery, including identification of critical path, monitoring and driving completion of interdependent activities and adjustment to project schedules to achieve overall completion deadline or operation objectives. These activities will involve in incident management, problem management, change management, escalation management and vendor management.
Monitor the agreed service level and provide regular reporting to relevant parties. Submit progress reports. Propose and implement action plan when required.
Review project documentation to ensure that it meets customers requirement and conforms to quality management

Customer/ Vendor Management

Negotiate with vendors and across teams to ensure adequate resources are available during various phases of the project
Build relationships with users, technical staff and management to determine and resolve issues associated with systems implementation
Manage contracts and subcontractors
Negotiate with customers on change request effort, schedules and prioritize changes based on business needs
Clear and open communication with customers on project issues or clarification.

Team Management

Liaise with team members to ensure that all tasks and deliverables are proceeding according to schedule
Plan, track and monitor the tasks assigned to the team leader/ members
Delegate tasks effectively by providing clear and specific instructions and goals
Provide leadership to the project team to ensure that proposals/enhancements are fully analysed and evaluated for their benefits and costs
Provide the project team with accurate information about business needs and priorities as well as details about existing business systems
Participate in leadership activities and providing performance feedback and developmental coaching
Monitor and improve team performance, providing leadership, coaching, and performance management

Business Development

Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s), Service Delivery Director for development of that opportunity. Be involved in presale activities.

Requirements:

58 years of experience in project management
Strong knowledge of ITIL framework and ITSM processes
Proficiency in ServiceNow and other ITSM tools
Excellent communication and interpersonal skills
Ability to work in a fastpaced environment and manage multiple tasks simultaneously
Strong analytical and problemsolving skills
Bachelor's degree in Computer Science or related field.