Customer Service Associate - Singapore - United Language Centre

Description

Why join ULC?:

Here we value people as much as we value our family. We have a close-knit culture and we treat everyone as one of our own extended family. We care for each other's well-being and respect individuals' opinions.


ULC's Brand Promise:

• In every interaction with ULC, we

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ensure that everyone feels

comfortable and cared for as we learn, engage, and grow
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within a welcoming community.

• Exceptional and Collaborative Working Culture
• Dynamic Growth and Development Opportunities
• Extensive Training and Professional Enhancement
• Prime Central Location with Excellent Connectivity
• Engaging Community Involvement and Cultural Exchange

Customer Service Associate

Customer Service Associate

Responsibilities:

• Retain and maintain student relationships through regular interactions, updates, and followups.
• Collaborate with educators and sales team to provide seamless customer experiences.
• Manage student credits and packages, keeping track of individual progress and product utilization.
• Represent the school's image and uphold our values in all customer interactions.
• Coordinate private lesson schedules, managing bookings, rescheduling requests, and teacher changes.
• Join and participate in WhatsApp group communication with students, parents, educators, and sales team to ensure smooth coordination.
• Compile monthly credit consumption reports and share with the sales team to identify potential renewal opportunities.

Requirements:

• Proven track record in a customer service role, preferably in the education or language training industry. Fresh graduates are welcomed to apply
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse clientele.
• Highly organized and meticulous, with an ability to manage multiple responsibilities and tasks.
• Selfmotivated and committed, with a passion for improving customer experiences and driving success.
• Ability to work independently as well as part of a team, with strong collaboration skills.
• Proficiency in both written and spoken English, and additional language proficiency is a plus.
• Experience with Hubspot CRM systems or similar customer management software is an advantage.