IT Security Engineer - Singapore - JOBSTER PRIVATE LTD.

Description

Scope:

· Manage, configure and upgrade a wide variety of security technologies (e.g. FW, UTM, IDS/IPS, SWG/SEG, VPN, EPP, DLP, ATP, 2FA, PAM, etc.)

· Respond managed security technologies fault alerts and/or customer escalation

· Use strong fundamental knowledge (e.g. TCP/IP) and product-specific knowledge to perform troubleshooting on common technical issues on the managed security technologies

· Perform escalation to internal product domain experts and/or external product vendors

· Work with internal experts/external vendors to resolve technical issues

· Prepare Incident Reports on high severity incidents

· Respond to inbound Change Requests (CRs), Service Requests (SRs), Queries on managed security technologies, in a timely manner (within stipulated SLA).

· Perform regular configuration backups on managed security technologies

· Plan and coordinate Maintenance Windows with customer on necessary software patching and version upgrades.

· Create and update technical documentations on managed security technologies

· Generate monthly reports according to service scope requirements

· Adhere to policies, procedures and security best practices

· Resolve problems independently and understand escalation procedure

· Experiences required: RSA Solutions, Splunk, Cisco NG Firewall/NG IPS, CyberArk PAM