- Communication and management of the internal and external stakeholders' expectations
- Build client relationship in tandem with Client Relationship Manager, working as a Client Team
- Support carrier meeting for specific claims
- Identify and report contract drafting problems and errors
- Support claims data analysis and reporting. Monitoring claims SLAs and taking accountabillity for performances.
- Quality control of claims information and reporting to business partner
- Issue of claim/cash call in accordance with contract terms and SLA
- Issue processing instructions to the outsource partner and Quality Control on the accuracy of work (if applicable)
- Timely reporting of major / large losses to brokers
- Periodic update of outstanding loss reserve and status of open claims.
- Use the renewal tracking list to track the list of renewing / new contracts under your care for receipt of Broker Finalized Email (BFE).
- Verify contract terms and accounting structure in GRiDS, as entered by the Sales team.
- Ensure all necessary information is included. If otherwise, this is to be summarized and reported back to the line manager after each renewal;
- Identify and collate erroneous / missing treaty information in ACM and highlight training requirements
- Finalize contracts, schedule revenue, and transmit applicable premium documents within established timeframes, i.e. invoice/PANs or FDO.
- Schedule revenue should be done in line with historical trending, broker's advice or broker's agreement on SA proposal
- Process premium and accounts within established timeframes
- Process periodic reports, term adjustments, sliding scale commissions, profit commissions, loss participation clause and various adjustment as applicable in accordance with contract terms and service level agreement
- Assist Client in computation of various term adjustment as required
- Issue processing instructions to the outsource partner and Quality Control on the accuracy of work (if applicable)
- Ensure Compliance and Legal approval is obtained for third party co-brokerages and brokerage-only accounts – Third Party Approval and Joint Broking Agreement / Brokerage Sharing Agreement to be in place.
- Managing stakeholders through presentation of facts and data as well as relationship building
- Proactively monitor outstanding balances monthly and assist the credit control team with collection and written escalation / update to brokers and manager on ongoing issues
- Any other duties as required by management.
- 1-2 years relevant experience, preferably with a sound understanding of the reinsurance industry within the Asia region
- Detailed, meticulous and able to multi-task under tight deadlines
- A team player – able to communicate in a dynamic team environment
- Excellent communication skills (verbal & written)
- Ability to present to senior stakeholders in a professional environment
- Strong computer / system literacy, including first class Word, PowerPoint and Excel skills
Senior Client Services Executive, Treaty Reinsurance - Singapur, Singapore - Aon
Description
Senior Client Services Executive
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
The Client Services team in Aon Reinsurance Solutions are responsible for providing assistance to clients and reinsurers, whilst continuously striving to surpass service level agreements. They proactively interact with Aon's reinsurance team and shared services, as well as acting as a liaison between internal and external stakeholders.
Support Claim matters
Support Premium matters
Support Advocacy Matters
Skills and experience that will lead to success
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working