IT Support Executive - Singapore - TWG Tea Company

    TWG Tea Company
    TWG Tea Company Singapore

    2 days ago

    Description

    Job Descriptions

    This is a highly dynamic role where you will be exposed to different aspects of IT and operations.

    Responsibilities

    • Reports to IT Manager
    • Ability to establish priorities, work independently, and be accountable to reporting supervisors
    • Responsible for providing helpdesk and day-to day support to users and management
    • Support users in all IT related matters, including infrastructure, networking, ERP, POS, CRM, eCommerce, etc
    • Assist in induction of new joiners
    • Support project team in testing and documentation
    • Install, configure, testing, training and support of deployed software solution
    • Provide clear and detailed documentation, manuals and technical reports, building up knowledge base and troubleshooting guides

    Requirements

    • Diploma / Degree in Computer Science, Software engineering or other similar disciplines.
    • Minimum 1 year of experience in L1/ L2 IT support
    • Knowledge in scripting, Store Opening, POS, ERP projects will be of added advantage
    • Experience in ITIL, JIRA, Microsoft Planner, Sharepoint, M365, Teams will be of added advantage
    • Team Player with strong communication and documentation skills
    • Applicants should be fluent in written and spoken Chinese & English (to liaise with Chinese speaking associates and documentation)

    Only shortlisted candidates will be notified.

    Please apply with a detailed resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.


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