Customer Service Representative - Singapore - MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD

Description

Roles & Responsibilities

Job Scope

• Log all incoming calls and email, and record sufficient information to facilitate effective incident processing.
• Identify the impact, urgency, and priority of incidents.
• Provide initial troubleshooting and support for incidents.
• Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress.
• Seek confirmation for closure from the user when resolution is provided.
• Serve as the first point of contact for all incidents.
• Prepare daily and weekly report (knowledgeable in excel)

Job Qualifications

• With at least O' level educational background or equivalent
• Minimum 1 year of customer service experience, with a call center background is a plus.
• Must possess high quality customer service skills and a professional communication style.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent phone contact handling skills and active listening.
• Ability to multi-task, prioritize, and manage time effectively.
• Open to shift schedule (between 8am – 8pm | 5.5 days' work week)
• Job location: Commonwealth

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Tell employers what skills you have

Customer Service Skills
Ability to Multitask
Listening Skills
Troubleshooting
Telephone Manner
Interpersonal Skills
Target Driven
Administration
Service Desk
Excel
Customer Satisfaction
Customer Service
Customer Orientation
Customer Service Experience
Call Center