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    • Customer Service Manager - Downtown Core, Singapore - CONNECTe INTERNATIONAL PTE LTD

    CONNECTe INTERNATIONAL PTE LTD
    CONNECTe INTERNATIONAL PTE LTD Downtown Core, Singapore

    4 months ago

    Default job background
    Full time
    Description
    • Liaise between customers and cross-functional internal teams
      in a fast-paced global work environment to ensure the timely processing of
      customer RFQ's; spot quote follow up; purchase order review; and
      order entry activities.
    • Manage all post-order administration activities (i.e. date
      changes, quantity changes, expedites, etc.), review open order reports and
      proactively resolve order holds for the successful delivery of products
      and services according to customer needs.
    • Collaborate closely with other Sales staff and often liaise
      with internal teams such as Product Management, Quality, and Materials
      Management regarding issues such as pricing, delivery, and terms to ensure
      the accuracy of quotes and to address customer inquiries and facilitate
      the timely and effective resolution of customer concerns and disputes.
    • Build and maintain strong, long-lasting customer relationships
      with a portfolio of assigned customers; develop a trusted advisor
      relationship with key customer stakeholders and decision-makers; and
      listen to understand the customer's environment, influences, and
      challenges in the interest of building customer loyalty and creating
      exceptional customer experiences.
    • Perform other tasks
      and projects as required to meet customer and organizational needs.
    • Even though it is expected
      that a CRM can perform all activities at outlined hereabove, the CRM's may
      be divided into 2 sub-teams with each a different focus area: either
      quoting or order fulfillment (all tasks as of the order entry).

    Qualifications/Requirements:

    We are seeking the following skillset for this
    position:

    • At least 3 up to 4
      years of relevant working experience interfacing directly with customers
      in a B2B sales or service environment;
    • Great verbal, written,
      and interpersonal communication skills in English & Mandarin (communication with Chinese factories and clients) . Good
      command of any other Chinese dialects is an asset;
    • N level or ITE
    • Proficiency with ERP
      software and Salesforce or similar CRM applications;
    • Reliable, amicable,
      and professional team player, driven to provide outstanding service to
      customers;
    • Strong verbal, written
      and interpersonal skills sufficient to write business correspondence and
      to converse professionally with customers, vendors, and internal personal;
    • Detail oriented with
      strong organization and time management skills. Must be self-motivated and
      able to proactively manage time to meet deadlines and commitments and is
      achievement focused
    • No work visa / pass sponsorship for this position
    • Fulltime employment
      (40 hours per weeks)
    • This position is based
      in Singapore office at Seletar Aerospace Lane
    Summary of role requirements:
    • Looking for candidates available to work:
      • Monday: Morning, Afternoon
      • Tuesday: Morning, Afternoon
      • Wednesday: Morning, Afternoon
      • Thursday: Morning, Afternoon
      • Friday: Morning, Afternoon
    • 2-3 years of relevant work experience required for this role
    • Working rights required for this role
    • Expected salary: $3,200 - $3,500 per month