Applications and Data Administrator - Singapore - SINGAPORE AMERICAN SCHOOL LIMITED

SINGAPORE AMERICAN SCHOOL LIMITED

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Qualifications, Skills and Experience:

Diploma in Computer Science, Information Technology or Business Information Technology
Critical thinking, collaborative, innovative and positive work attitude
Excellent verbal and written communication skills in English language
Knowledge of and experience in implementation, configuration, management, administration, integration, development and troubleshooting all aspects of a learning management systems as well as other learning platforms and data that support curriculum delivery, planning and reporting
Knowledge of experience in academic and learning processes of a K12 school that involve students, staff and parents
Experience in producing high quality documentation, knowledge base and training materials
Experience in project management is highly desirable
Ability to effectively analyze and resolve root causes of technical problems
Ability to organize and analyze data and complex tasks in a systematic manner
Able to work diligently, independently, confidentially and under time constraints
Positive and growth mindset with excellent customer service skills
Ability to learn and adapt to new and innovative technology developments
Ability to be flexible, creative and problem solve novel technology issues in a fast paced and dynamic environment

Roles and Responsibilities:

Work closely with technology team, Technology and Innovation Coordinators, divisional administrator and Office of Learning to encourage the dynamic and creative use of academic data, learning platforms and systems implemented at SAS
Maintain appropriate and high quality documentation on procedures, configurations and change management
Coordinate and administer required training to SAS faculty and staff
Participate in evaluating new learning platforms and software projects to determine impacts
Vigilantly and effectively monitoring, evaluating and sharing responsibility with other team members for all incidents and requests reported via the IT helpdesk platform.
Working diligently to meet the SLAs (Service Level Agreements) for all reported issues and requests.
Analyzing and evaluating all reported incidents and requests for any coordination, collaboration, escalation or delegation required with tier 3 i.e. vendor level support in the team.
Corresponding and collaborating closely with other school wide technology teams (Educational Technology and Innovation Coordinators, Educational Technology Coaches and technology team) regarding escalated/reassigned support tickets and tasks
Performing other duties as and when assigned by the supervisor