Emergency Department Service Associate - Singapore - ORIENTAL AVIATION INTERNATIONAL PTE. LTD.

Description

Location: Woodlands South

Working Hour: Shift Rotation

Responsibilities:

1. Greet and guide patients/NOKs entering the ED; direct NOKs to PSA service counter for financial counseling when necessary.
2. Provide basic information (e.g., wayfinding, patient journey) to patients/NOKs.
3. Assist patients/NOKs with the Self-Service Station when required.
4. Offer assistance and escalate to ED staff when a patient feels unwell or requires a wheelchair at the ED entrance.
5. Provide blankets to patients in the waiting area when necessary.
6. Conduct basic screenings of patients/NOKs as needed.
7. Carry out duties assigned during Mass Casualties events and pandemic outbreaks.
8. Ensure service readiness at all times.
9. Register patient NOK information and provide basic info on expected waiting time.
10. Attend to inquiries regarding patient location after verification.
11. Assist in contacting the patient's NOK if necessary.
12. Reference and enforce the Visiting Policy, managing patient NOK visits to the observation areas of the ED.
13. Perform any other assignments allocated by the Supervisor or department.

Basic Requirements:

• Physically fit
• Completed GCE "O" level or "N" level with a Certificate in Office Skills.
• Preferably minimum of 1-year frontline experience. Background in healthcare will be advantageous.
• Good interpersonal skills.
• Excellent communication and customer service skills.
• Able to work rotating shifts, including weekends and Public Holidays.
• Must be Singapore Citizens or Singapore Permanent Residents.

This hiring is supported by NTUC's e2i

EA License No: 07C5771EA Personnel No: R1770118EA Personnel Name: Chin Pao Yee (Bowie)