Service Ambassador - Singapore - HEY ROCKET PTE. LTD.

HEY ROCKET PTE. LTD.

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

**Role Overview
Join our team as a Service Ambassador at a prominent public hospital in Singapore. In this role, you will play a crucial part in enhancing the visitor experience.

Your primary responsibility will involve actively engaging with visitors, guiding them through the procedures for visiting in-patients, and supporting them with the self-registration process at kiosks or registration counters.

Key Duties:

Initiate friendly interactions with visitors, effectively facilitating their visits to the inpatient wards.
Clearly communicate the hospital's visiting policy, ensuring visitors comprehend the selfhelp registration procedures.
Respond to visitor inquiries, manage complaints professionally, including the possibility of escalating issues or making judgements about entry denial post visiting hours.
Assist with wayfinding and address general queries from both the public and patients. Occasionally extend assistance to patients at various main entrances, as required.

Requirements:

Only Singaporeans
Possess a NITEC, Higher NITEC, or Diploma in Service Skills.
Exhibit a strong serviceoriented mentality and a sincere enthusiasm for assisting others.
Flexibility to work staggered shifts, covering a range from 7:45 AM to 9:00 PM, including weekends and public holidays (5day work week).
Able to stand for long hours. Ideally, a minimum of 1 year of prior customer service experience in a dynamic work environment.

Basic Salary:
$2,000 - 2,800 (depending on qualification and experience)

Annual package: 15 months (Incl. AWS)

Shift Allowance (after 8pm)**: $8/hour (weekday), $14/hour (weekend)

Working Hours: 40 hours/ week

2 rotating shifts, including PHs and weekend

AM Shift: 730am to 430pm
PM (wkend): 1130am to 830pm
PM1(wkday only): 9am to 6pm / 12pm to 9pm

Hey Rocket Pte. Ltd. (EA 21C0816)

Zhen Cheng (R
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