Sales Support - Singapore - RANDSTAD PTE. LIMITED

    RANDSTAD PTE. LIMITED
    RANDSTAD PTE. LIMITED Singapore

    1 week ago

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    Description
    Roles & Responsibilities

    about the company

    Our client is a market leader in interconnect products and services, providing innovative solutions and cutting-edge technology to both commercial and governmental customers worldwide. They maintain a comprehensive inventory across their global network to ensure they can meet any customer needs as well as the stringent standards of the aerospace industry.

    about the job

    Process the customer's order from the receipt of the order to the shipment (order follow-up)

    • Enters customer PO's with high level of accuracy
    • Resolves issues on customer PO's with sales team
    • Send an acknowledgement of receipt and update customers on order status regularly
    • Contributes to the team goal of confirming all customer orders within hours, long orders in under 24 hours
    • Handle customer requests for order follow-up: status, tracking numbers, shipping documents, credit card receipts, etc.
    • Make sure that the orders are correctly reserved by the system
    • Send "open order report" to customers with accurate information and comments as recommended by the sales representative
    • Update "past due" accurately on a daily basis
    • Understand all customer terms & requirements
    • Be proactive in informing Inside sales and/or customers about delivery issues impacting their supply chain.
    • Accepts overflow work from the Sales director as needed.

    skills and experiences required

    • Minimum GCE O Level with at least 1 year of admin experience
    • Proficient in Microsoft, Excel and other basic IT tools
    • Customer Relationships skills
    • Communication skills.
    • Ability to follow up orders
    • Ability to anticipate and manage conflict situations
    • Read and analyze customer terms and requirements
    Tell employers what skills you have

    Sales
    Microsoft PowerPoint
    Microsoft Office
    Microsoft Excel
    Customer Support
    Interpersonal Skills
    Inventory
    Customer Relationships
    Supply Chain
    Aerospace
    Administration
    Project Management
    Communication Skills
    Microsoft Word
    Customer Service
    Business Development
    Scheduling
    Shipping
    Able To Work Independently