Inbound Reservations Agent - Singapore - STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD.

STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD.
STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD.
Verified Company
Singapore

2 weeks ago

Wei Jie

Posted by:

Wei Jie

beBee Recruiter
Description
***The primary responsibility is to process reservation requests for Marriott's global guests who are staying in Marriott's global brands of hotels.


Job summary

  • Process reservation requests and support of basic loyalty and customer care requests.
  • Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world's favorite travel company.
  • Identify guest reservation needs and follow sales techniques to maximize revenue.
  • Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management.

Skills and Experience

  • Proficient in both spoken and written English to handle guests' enquiries from Australia, New Zealand and Singapore
  • Competent in multitasking
  • Goal oriented and enjoys interacting with customer
  • Experience in hospitality/travel industry, contact center environment or sales or customer service will be an advantage
  • Fresh diploma or ITE graduates are welcomed as training will be provided.
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