Senior Executive, Career - Singapore - Nanyang Technological University
Description
The Senior Executive, Career & Attachment Office (Work Integrated Education) is a functional individual contributor to the internship programme at school level.
Responsibilities:
Programme Operations and Customer Service Management
Support to:
- Curate and maintain currency of approved workintegrated education programmes (whether academic or nonacademic).
- Curate or make update to all internship campaign(s) for programmes managed by the team with supervision by designated Manager.
- Monitor and ensure that internship opportunities are sufficient enough to meet students internship demand; and to report to designated Manager or Team Lead if quota failed to meet expected demands so that preemptive actions can be taken.
- Support in arrangement of event activities to educate and/or inform students about internship, internship procedures and performance during internship.
- Co-ordinates with participating school to ensure adequate students' participation and turnout.
- Monitor internship placement progress and highlight issue to Team Lead for rectification actions.
- Resolve any internship related issues arising from either students and/or internship employer(s); and if needed, to escalate issues to Team Lead.
- Follow-up and manage all feedback including timely response whether from employers and/or students with regards internship services.
- Suggest improvements to the internship practices, operational and customer services processes, to the Team Lead.
Business Development & Stakeholders Management- Support active engagement with current and potential employers (and any relevant stakeholders) to garner relevant internship opportunities.- Assist in planning and arrange suitable work-integrated education initiatives with respective schools to reinforce workplace experiential learning.- Assist in planning and organizing events and activities according to programme needs; and to constantly review and to report on event progress.
Requirements:
- Bachelor's degree in any field from a recognized University, or those with a polytechnic diploma with extensive relevant working experiences may also apply.
- At least 1 to 3 years working experiences in areas of internship/training management, customer services and service delivery experience preferably in tertiary education, adult education sectors and/or government agencies environment.
- Able to work with diverse groups of stakeholders.
Hiring Institution:
NTU
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