Senior Application Delivery and Support Manager - Singapore - Workforce Singapore

Workforce Singapore

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

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What the role is

What you will be working on

Management of ICT Application Contract and Operating Budget
Track the projects' expenditure and ensure meeting the agreed budget utilisation.
Provide administrative support to all aspects of ICT procurement from seeking budget, calling tender/request for quotation/small value purchase, evaluation and award; raising purchase requisition/order, goods receiving, invoice tracking and verification/certification.
Develop guidance, process and procedures to continuously improve incidents management, escalation and system monitoring.

Management of ICT Application Security and Compliance

Ensure compliance to Application Architecture, Agency IT Policies and Government IM8 policies relating to ICT Application services.
Ensure security patches on ICT Application are timely updated in accordance to IM8 policy.
Perform user access provisioning and conduct user access control. Carry out periodic user access review and log review.
Facilitate and support IT audit activities with relevant parties.
Manage and support adhoc security scans, patches and other security measures when required.

IT Operations Support

Resolve escalated IT cases in an accurate and timely manner.
Manage, support and track IT change management activities.
Track, manage and ensure compliance of IT operation tasks and activities as defined in the project management office (PMO) to support and maintain process standards.
Undertake and carry out ad hoc IT operation assignments and tasks arises from projects or daytoday operation.
Provide secretariat function for meetings/forums.

What we are looking for

At least 5 years of relevant experience in performing the role.
Knowledge of IT security and infrastructure designs and implementations.
Working knowledge of software development methodologies and tools such as Microsoft Office and.

Net framework.

Team player with strong organization and people handling skills.
Strong in writing, presentation and stakeholder management.
Experience in delivering and operating Government IT projects.
Able to plan and implement operation processes and procedures to manage the day to day operation of the system to meet the business operation objectives on systems availability.
Able to manage project costs, including change requests/service requests, to ensure that projects achieve their planned benefits within budget.
Able to manage project risks in a timely manner to ensure impact is mitigated.
Able to understand the IT management policy, quality management policy and security guidelines to ensure maintenance processes and procedures are designed to comply with these policy and guidelines.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting