Operation And Marketing Executive - Singapore - CARRAGHEEN SKINCARE BOUTIQUE PTE. LTD.

Description

Roles & responsibilities

• Manage the day-to-day store operations to ensure a seamless and smooth customer experience
• Build rapport with customers to ensure sustainable future sales and build loyalty and commitment
• Communicate and manage customers' feedback effectively between departments
• Perform basic front desk duties such as attending to enquiries on the various platforms, managing appointments, and creating sales invoices via POS.
• Manage inventory control to ensure accuracy and efficiency
• Liaise with vendors and contractors to ensure store facilities are in good up-keeping condition
• Participate and support in training to understand the company's products and services
• Promote brand awareness and support sales by sharing services, products and any promotions.
• Consolidate marketing data and provide insights on the effectiveness of all marketing activities, in the form of weekly reports to optimise campaign results and drive customer engagement
• Analyse customer engagement data with the marketing team for marketing strategies and initiatives
• Support the marketing team in media production as and when needed.
• Create basic artwork for posters, displays and social media stories.
• Explore & generate new ideas to increase customer satisfaction, growth and retention.

Qualifications and Education Requirements

• Min Nitec or higher with at least 2 years experience preferably in the beauty industry
• Able to handle English and Mandarin-speaking customers (to cater to our diverse group of clientele)
• Willing to commit to retail hours
• Goals-driven and customer-oriented

Others

• Pleasant disposition and well-groomed
• Able to work both independently and as a team
• Possess good communication skills in listening, and expressing ideas, both orally and in writing
• Provide relevant and timely information to management, co-workers, and customers
• Proficient in Microsoft Office (Word and Excel) and canva