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Chief Technology Officer - Singapore - DCI CONSULTANTS PRIVATE LIMITED
Description
Roles & ResponsibilitiesProject description
The IT Executive is responsible for
providing solutions to end users
and the
implementation, monitoring and maintenance of IT infrastructure.
A summary of the responsibilities of this position are, and not limited to, as follows:
Provide a good customer service experience
for all end users in the organization by resolving all IT support requests in compliance with Service Level Agreements (SLAs) while ensuring usage of ticketing systemAssist in offboarding process for resigned/terminated users and the procurement process of IT equipment
with procurement adminAssist application or infrastructure teams in testing and troubleshoot hardware/software issues
as requiredEnforce compliance to security practices
in the workplacePartner with product support to repair/replace faulty IT equipment
accordingly; maintain service records and inventory of IT equipmentEscalation of service cases to L2 and L3
when applicable and update knowledge base (KB) with known or resolved issuesCarry out deskside support
when applicable and assisting end user in logging of case if requiredAdherence to safety practices in workplaceValue Add of PositionAbility to build and maintain a positive relationship with various stakeholdersQualifications and
Education Requirements Education:
Minimum Diploma in Computer Science or related discipline from a recognized institutionExperience:Minimum 1 year of experience in IT-related industryAbility to work as a team memberAbility to work creatively and analytically in a problem-solving environmentOffice Location : Gul Circle/Upper Bukit Timah
We regret that only shortlisted candidates will be notified.
Microsoft OfficeMicrosoft ExcelTicketingInterpersonal SkillsInventoryAdministrationService LevelProcurementLoggingAccountingComplianceTeam PlayerCase ManagementAble To Work IndependentlyCustomer Service Experience#J-18808-Ljbffr