Training & Development Specialist - Client Services - Singapore - Richemont

Richemont

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Reference Code: 94029
Training & Development Specialist - Client Services Experience (1 year contract):

Richemont
Singapore, 01, SG
Fixed TermRichemont owns some of the world's leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons' values, through a process of continuous creativity.

MAIN PURPOSE
The Richemont TRAINING & DEVELOPMENT SPECIALIST Is responsible to Identify learning needs and to work with various functions and brands stakeholders to curate and develop learning and development solutions for contact centre ambassadors

RESPONSIBILITIES

Develop, implement and conduct L&D strategies and training programmes that are aligned with the organisation's objectives
Curate, develop and acquire training procedure manuals, guides, and training/course materials.
Cultivate engaging and collaborative working relationship with stakeholders
Inspire curiosity and passion for learning
Assess and recommend contact centre talent development plans
Evaluate program effectiveness through assessments, surveys, and feedback.
Maintain knowledge of the latest trends in training and development.
Provide a reliable point of contact for all learning and development matters
Provide administrative support in the planning and delivery of L&D events

PROFILE

Proven work experience as a trainer for 3+ years.
Experience in Training/People Development for Retail / luxury brands contact centre staff
Able to "speak the Retail language"
Track record in designing and executing successful training programs.
Familiarity with traditional and modern training methods
Excellent communication skills
Ability to plan, multitask and manage time effectively
Capability to deal with ambiguity and changing priorities
Be a selfstarter with the ability to learn quickly
Advanced organizational skills with the ability to handle multiple assignments
Must have relevant experience in Vonage and Salesforce systems.

Richemont #WeCraftTheFuture