Ecommerce Assistant - Singapore - BLUEBELL SINGAPORE PTE. LTD.

BLUEBELL SINGAPORE PTE. LTD.

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job Summary:
The E-Commerce Assistant is responsible for supporting the day-to-day operations of the e-commerce department.

This role involves assisting in various tasks related to online product listings, inventory management, order processing, customer service, and digital marketing efforts.

The E-Commerce Assistant will work closely with the e-commerce team to ensure a seamless online shopping experience for customers and contribute to the overall growth of the e-commerce business.

Key Responsibilities:

Product Listing and Content Management:

Assist in creating and updating product listings on various e-commerce platforms.
Ensure accurate and compelling product descriptions, images, and specifications.
Optimize product content for search engine visibility and conversion.

Inventory Management:

Monitor and maintain accurate inventory levels across e-commerce platforms.
Coordinate with the warehouse team to ensure timely updates of stock availability.
Assist in managing product variants, pricing, and discounts.

Order Processing:

Process customer orders promptly and accurately.
Coordinate with the logistics team to ensure timely order fulfillment and shipping.
Address customer inquiries related to order status and shipping.

Customer Service:
Address customer inquiries, concerns, and returns professionally and promptly.
Assist customers in navigating the e-commerce platform and resolving issues.

Digital Marketing Support:

Collaborate with the marketing team to optimize product visibility and sales.

Data Analysis and Reporting:

Generate reports on sales, inventory, and customer engagement metrics.
Provide insights to the e-commerce team based on data analysis.

Quality Assurance:

Ensure accuracy and consistency of product information and pricing.
Perform regular quality checks on product listings and website content.

Market Research:

Stay updated on e-commerce trends, competitor activities, and customer preferences.
Make recommendations for improvements based on market research findings.