IT Executive - Singapore - WOH HUP (PRIVATE) LIMITED

WOH HUP (PRIVATE) LIMITED
WOH HUP (PRIVATE) LIMITED
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description

The
IT Executive is responsible for providing solutions to end users and the implementation, monitoring and maintenance of IT infrastructure.

A summary of the responsibilities of this position are, and not limited to, as follows:

  • Provide a good customer service experience for all end users in the organization by resolving all IT support requests in compliance with Service Level Agreements (SLAs) while ensuring usage of ticketing system
  • Assist in offboarding process for resigned/terminated users and the procurement process of IT equipment with procurement admin
  • Enforce compliance to security practices in the workplace
  • Partner with product support to repair/replace faulty IT equipment accordingly; maintain service records and inventory of IT equipment
  • Escalation of service cases to L2 and L3 when applicable and update knowledge base (KB) with known or resolved issues
  • Carry out deskside support when applicable and assisting end user in logging of case if required
  • Adherence to safety practices in workplace

Value Add of Position

  • Ability to build and maintain a positive relationship with various stakeholders

Qualifications and Education Requirements

  • Education: Minimum Diploma in Computer Science or related discipline from a recognized institution
  • Experience: Minimum 1 year of experience in ITrelated industry
  • Ability to work as a team member
  • Ability to work creatively and analytically in a problemsolving environment
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