1 alternative title for "Professional Services Senior Engineer" using "en-US" language - Singapore - Recorded Future

Description

Reporting to the Professional Services Manager APJ, the Senior

Solution Engineer is a function of our Professional Services group, your primary responsibility will be assisting customers with the design and integration of Recorded Future Security Intelligence data and running projects and teams to support this function.

What you'll bring as an Engineer:
Experience in managing complex customer solutions - like combined SIEM, SOAR and TIP solutions with on-prem or cloud deployments

This role is highly technical and you will have spent time in Security Operation Centers or Managed Service Providers.

Experience with SIEM tools such as Splunk Security, Qradar, Arcsight or similar

Ability to develop documentation around technical projects to be utilized by clients and colleagues

System and infrastructure log analysis and debugging skills to problem solving and troubleshooting

Detailed knowledge of security hardware and its applications such as Next-Generation Firewalls, IDS/IPS, Endpoint solutions, Incident Management, Vulnerability Management

Experience in JSON with REST APIs

Experience with OSI model, defense-in-depth, diamond model and common security elements

Strong analytical skills to analyze security requirements and relate them to appropriate security controls

Knowledge on cyber attack-vectors, security threats and mitigation techniques

Ability to work independently and proactively manage assigned client engagements and tasks from start to completion

The hunger and drive to succeed in a fast-paced environment

Demonstrable projects related to information technology you have collaborated on

Formal information security qualifications from professional bodies or a relevant BA/BS are preferred

English language fluency especially regarding written/verbal communication

What you'll do as an Engineer:

As aSenior Solution Engineer,you will be an integrations expert, implementing bleeding edge security intelligence technology to support information security teams and customer types including Threat Intelligence, Security Operations, Incident Response, and Developer teams using SIEM, SOAR, TIP integrations on tools like Splunk, Anomali, Palo Alto XSOAR, Azure etc.

Design and Implementation of Recorded Future Security Intelligence data in customer environment

Understand and drive customers cyber security use cases, workflows and overall needs to utilize Recorded Future integrations

Scope and implement custom solutions across a variety of client architectures, applications, and tools

Creating engineering solutions for clients

Improvement or creation of security intelligence integrations

Manage multiple projects in a dynamic, fast-paced environment

Leading and projects and mentoring junior Solution Engineers

Serve as a liaison between development and internal teams to ensure client systems are adequately documented when triaging

Help to resolve customer problems related to integrations, RESTful API's via email and online meetings

Research customers' technical issues in a timely manner and follow up with recommendations and action plans

Participates in functional groups to identify and drive resolution for escalated cases

Contribute and utilize internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues

Create knowledge base content and systems to capture new learning for reuse throughout the company and user base

Exceed customer expectations on response quality, timeliness of responses and overall customer experience

Serve as internal point of contact on customer escalations and ensure customer issues are resolved as expediently as possible

Collect information and document bugs with Engineering for product issues that are impacting customers

Creatively think beyond the technical boundaries to address novel solutions related to threat intelligence and integrations into different technologies

The hunger and drive to succeed with a multifaceted team

Act as SME for clients whilst liaising between teams on cyber security technology

Act as a technical escalation point for integration solutions

Ability to articulate complex solutions to clients and internal senior management

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