Network Engineer #IJW - Singapore - Recruit Express Pte Ltd

    Recruit Express Pte Ltd
    Recruit Express Pte Ltd Singapore

    1 month ago

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    Full time
    Description

    Job Description

    • Perform Problem resolution, escalation and/or closure of incident including problem analysis and identification of the source of the problem w.r.t Routing and Switching
    • Perform configuration change activities
    • Provide problem status to the Service Desk and/or update into the ticketing tool according to the Procedures Manual
    • Perform day-to-day Network operation for the Network Infra-structure and Network Equipment at the customer premises, including performance monitoring, bandwidth monitoring.
    • Work with customer's vendor to perform testing and preventative maintenance according to the schedule provided by the customer for the Network Equipment
    • Perform periodic OS upgrade and Patching as and when required.
    • 24X5 rotational shift onsite availability and 24X7 standby / remote support availability as and when needed for critical incidents.
    • Perform Problem resolution, escalation and/or closure of incident including problem analysis and identification of the source of the problem
    • Provide proactive incident reports for all Network related problems, faults, events within TWENTY-FOUR (24) hours
    • Respond to all fault calls inclusive of emails and other forms of communications for Firewall related issues and problems reported
    • Escalate the problem to Vendors Support in timely manner and get the issue resolved within the specified time as agreed with the customer
    • Provide multi-vendor equipment support across a wide range of models and types of networking equipment
    • Maintain the inventory of certificates and install/update/renew certificates as and when required.
    • Perform security activities like hardening/periodic health check/ ID validation and other compliance activities as per company security policies and standards.
    • Maintain/Update inventory list and compliance related databases or similar Databases.
    • Maintain the device inventory list for the client when needed, Maintain the software/firmware for all the devices up to date
    • Subscribe to vendor notifications for the managed devices for vulnerabilities and review/validate/apply security patches pro-actively.
    • Perform device activation / deactivation as per service activation and deactivation process.
    • Maintain the IP address inventory and allocate new IP address when required by business.
    • Engage third part vendors to resolve hardware issues and follow up till closure
    • Monitor vendor End of Life / End of Support notifications for all In Scope Devices and inform the client.
    • Any other ad-hoc duties as assigned by supervisor

    Requirements

    • Diploma or Degree in Information Technology or relevant fields
    • Expert level knowledge in implementation and maintenance of Cisco Routers and Switches of all series.
    • Good knowledge in Cisco IOS
    • Good knowledge in implementation and operations support of NAC (network access control)
    • Good knowledge in Aruba Clear Pass / Cisco ISE
    • Good knowledge in Wireless Network / Access Points / Controllers support and troubleshooting
    • Provide Level-2 technical support and troubleshooting to resolve issues
    • Hands-on experience with monitoring, network diagnostic, Packet Tracers and network analytics tools
    • Good knowledge on Firewall Products like Cisco ASA, FortiGate, Palo Alto, Checkpoint
    • Good knowledge on Aruba ClearPass/Cisco ISE, Cisco wireless controllers

    Interested applicants, please email your resume to John (Joax) Wong

    Email: [HIDDEN TEXT]

    CEI Reg No: R

    EA Licence No: 99C4599

    Recruit Express Pte Ltd


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