Customer Service - Singapore - RECRUIT NOW SINGAPORE PTE. LTD.

Description

Responsibilities:

• Represent the Company in professional manner and maintaining of a positive attitude.
• Identifying and solving customers' needs by providing accurate information and advices.
• Handle complaints and providing of solutions.
• Coordinate within internal/external stakeholders such as customers, contractors, workshops.
• Preparing of quotation and raising of work orders.
• Raising of job orders to workshops and contractors.
• Liaise with controllers/contractors on service/repair quality and price of work.
• Updating of schedule/collection appointment.
• Following up and providing of feedbacks.
• Performing of investigation into customers' complaints and rectify the problems.
• Escalating to supervisors.
• Ad-hoc duties

Requirements:

• Experience in customer-front facing and dealing of enquiries/complaints.
• Able to work on a 5.5 days work weeks.

Interested candidates please send profile to for further discussion/meet-up.

Winson Chng

EA Licence No.: 21C0845

Reg No.: R | Recruit Now Singapore