Customer Care Specialist - Singapore - SINGAPORE TELECOMMUNICATIONS LIMITED

SINGAPORE TELECOMMUNICATIONS LIMITED

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Key responsibilities:

Good in product knowledge, SOP/Work Processes
Be able to liaise with stakeholders e.g., IT, Product Marketing, Sales, Level 2 team etc., for fact findings to ensure end to end follow up to reach to a fair and acceptable customer solution.
Point of contact for to act on cases escalated for assistance from customer management team, Social media team, Corporate team and any Top management referrals
Able to multitask effectively when liaising with staff, internal stakeholders and departments.
To be able to assist Non-First Call Resolution cases and follow up with customer from end to end
Retain customers when they show intent to churn any Singtel services
Provide solutions (addons & recontract to customers that will valueadd to their experience with Singtel services)
Be an ABAY Coach for new hires as to provide guidance in how to manage/solve customer issues
To be able to identify any process improvement or process gaps
To cover Customer Care Leader from time to time/when is needed

Requirements:

Min. O Levels/Nitec/Higher Nitec in any field
Min 1 year of experience in contact centre or customer support setup.
Problem solving skills
Basic computer skills
Basic Knowledge of mobile handset and Voice over LTE/5G
Basic knowledge of network infrastructure
Good listening, analytical and communication skills

**_We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated._