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- Will be working in ServiceNow Asset and Configuration management database (CMDB) and other integrated tools to ensure compliance to data quality and regulatory control criteria.
- Perform data analysis identifying root cause of any data quality issues and responsible for remediation.
- Implement the daily activities of asset and configuration updates
- Perform information asset assessments on Business Applications
- Perform yearly information domain certifications on all Business Applications validating compliance to all asset and configuration management regulatory controls.
- Track compliance to policies and procedures and resolving / escalating any compliance issues
- Provide data artefacts and participate in Asset and Configuration Management audits
- Ensure regular housekeeping of the Configuration Management System data
- Identify opportunities and submit proposals for improvement concerning tools, staff, training, procedures and work instructions
- University degree in IT or business information management or equivalent qualification
- ITIL Foundation preferred
- 3 years' experience in Configuration Management
- Experience in working with ServiceNow preferred
- Flexible and hybrid working
- Competitive dental, life and health insurance coverage
IT Service Delivery Manager - Singapur, Singapore - Munich Re
Description
As the IT Service Manager for IT Configuration Management Database (CMDB), you will be the acting Analyst responsible for ensuring compliance to the regulatory and operational configuration management process controls on a global basis. You will be responsible for adhering to the process controls and ensuring that Application and Infrastructure owners comply with process and data standards.
Your Role:
ITIL Asset and Configuration Analyst: Analyst has the ability and authority to ensure daily end-to-end compliance of Configuration Management services in accordance with this Configuration Management Plan. Specific responsibilities include:
Your profile:
Our Benefits:
#LI-Hybrid