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- To provide general management support throughout the hotel at all times monitoring guest satisfaction, service standards, security, employee activity, and physical defects with a main focus on front office operation
- Oversee nightly operations, ensuring exceptional guest experiences and smooth hotel functioning
- Profitability, ensuring the department meets its quantitative and qualitative targets.
- Leadership and employee matters, including managing and motivating front office teams to provide high-quality services for guests
- Lead and support all Guest Experience Initiatives within the property
- Guest Satisfaction, to ensure guests have a smooth-running stay at the hotel
- Maintains close relationships with guests throughout their stay to foster loyalty
- Anticipates guests' needs and takes them into consideration.
- Handles guest complaints if they have not been dealt with by team members and provide a rapid solution
- Monitor guest satisfaction through (but not limited) Voice of the Guest (VOG) program including online reputation, survey, and in-house guest feedback
- Strive to implement the Accor Vision and demonstrate active use of the Accor Values
- Responsible for accuracy and timeliness of submission of night/financial reports on a daily basis
- Responsible for running night audits
- Ensure compliance with hotel policies and procedures, contributing to a safe and welcoming environment for all guests
- Bachelor's Degree or Diploma in Hospitality Management
- Minimum 2-3 years supervisory role within the hospitality industry, preferably
- Strong leadership skills with the ability to motivate and manage a diverse team effectively
- Excellent communication skills, both written and verbal, to interact with guests and colleagues
- Knowledge of hotel operations, including front office, housekeeping, and security procedures
- Flexibility to work night shifts, weekends, and holidays as needed in a dynamic, 24/7 environment
Night Manager Singapore - Singapur, Singapore - ACCOR
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Job Description
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