IT Support Analyst, Personal and Business Banking - Singapore - TD Bank

TD Bank

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

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Description

Work Location:

Singapore, Singapore

Hours:

40

Line of Business:

Technology Solutions

Pay Details:

Position Summary
The duties and accountabilities include but not limited to:

Responsibilities

Adherence to ITIL process for service request, incident, change problem and knowledge management
Perform Start of day and end of day checks per deadlines
Application/batch incidents logged in ServiceNow are resolved in a timely fashion
Incidents requiring L3 support are escalated quick, work with other infra teams needed and track through to closure
Effective problem management to permanently fix repeated/potential issues
Attend to changes/releases in a timely manner, reduce change execution times by planning implementations with parallel work streams where required
Proactively review IT environment to address any gaps/concerns
Identify opportunities to reduce manual work and drive efficiencies
Update knowledgebased articles on timely manner and conduct trainings across regions
Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.
Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Provide after

- hours support if required

Always adhere to TD's standards and policies & follow disaster and business recovery plan

Job Requirements:

Tertiary education & ITIL V3/V4 certification.
Support model being 12x7, should be willing to work in any of the 2 shifts (8:30 AM to 5:30 PM or 12:30 PM to 9.30 PM, 8 hrs work with 1 hr lunch break) including on weekends & public holidays with weekly compoffs
Knowledge of operating systems (Windows, UNIX (AIX, Linux, and Solaris), iOS, z/OS) and Cloud technologies is preferable.
Support level knowledge in UNIX, CA7 & Autosys and other common support tools and technologies, Mainframe knowledge is nice to have
Works independently / as a team player as the situation demands and with mínimal supervision, attend occasional offshift calls.

Reporting:

Responsible for ensuring Local Manager is kept current and apprised of all relevant risk management and controls issues.
Responsible for ensuring a high level of communication and transparency with Local Manager.
Responsible for escalating any operational issues to the Local Manager.

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live & serve and creating an environment where every employee has the opportunity to reach their potential.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.

Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.

We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing.

As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential.

Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals.

Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.

Additional Information:

We're delighted that you're considering building a career with TD.

Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed.

You'll have regular career, development, and performance conversations with your manager, as well as access to