Senior / Service Team Leader, Group Contact Centre - Singapore - ENVIRODYNAMICS SOLUTIONS PTE. LTD.
Description
Location:
West
Responsibilities:
- Monitor performance realtime and manage resources / deploy manpower
- Prepare statistics and reports
- Share and broadcast updates to the team
- Execute new workflows, improvement initiatives and changes
- Conduct periodical training for CSAs if required
- Handle feedbacks from internal and external parties by conducting investigation and service recovery
Job Requirements:
- Diploma in any discipline
- At least 3 years of experience in the healthcare industry, contact centre environment and/or service related industry
- 2 years of experience in leading a team of staff
- Exhibit Good interpersonal and communication skills
- Customer centric and service oriented
- Able to multitask and work under a stressful environment
- Strong communication skills in English and Mother Tongue
- Able to read and write fluently in English
Lim Pei Ying, April
Reg
No:
R
EA License
No:
12C6285
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