Manager, Learning Experience - Singapore - HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD
HILTON INTERNATIONAL ASIA PACIFIC PTE LTD
Verified Company
Singapore

4 weeks ago

Wei Jie

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Wei Jie

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Description

Hilton's vision is to fill the earth with the light and warmth of hospitality - by delivering exceptional experiences, every hotel, every guest, every time.

Through the Manager, Learning Experience - Asia Pacific (APAC) role, we bring our vision, mission, and values to life for our learners across the globe.


You will be a part of the Global Learning Experience Team, who are highly skilled and experienced learning professionals and deliver inclusive skill and knowledge-based learning experiences to Team Members at owned, managed, franchised, and corporate locations across their assigned regions.


This role utilizes the principles of adult learning to deliver Hilton's signature Commercial and Brand learning programs through in-person facilitation, virtual facilitation, and technical production.

In addition, select opportunities may arise to support the full learning cycle by assisting the Project Management Office and program owners in learning program design and analysis.


What will I be doing?
As the Manager, Learning Experience - APAC, you will be responsible for performing the following tasks to the highest standards:
Facilitation

  • Facilitate and deliver virtual and classroom learning events, utilizing a variety of skills and abilities, including demonstration, knowledge sharing, motivation, consultation, coaching and support
  • Make applicable adjustments to training delivery to accommodate and respect local customs or business practices
  • Invest dedicated time for preparation, selfdevelopment and remaining current with industry standards for learning experience facilitation
  • Conduct peer observations and share results as required to enhance overall team performance
  • Share program results and key observations with the Senior Manager, Learning Experience
  • APAC and other stakeholders
Program Production

  • Working proficiency with following virtual learning platforms: WebEx Meeting, WebEx Learning, and Microsoft Teams
  • Enhance the learner experience and support the facilitator by managing the technical requirements during virtual sessions
  • Demonstrate proficiency with platform features (feedback, chat, whiteboard, screen share, breakouts, etc.)
  • Coordinate and conduct WebEx rehearsals with program facilitator and other presenters as needed
  • Prepare the virtual room in advance ensure all layouts, materials, breakouts, and activity plans are preloaded and ready
  • Engage and help focus the participants by annotating and highlighting key points on whiteboards / slides or in chat
  • Implement appropriate solutions and workarounds when technical challenges occur
  • Coordinate debrief with the facilitator
  • Support with postclass administration where required
  • Demonstrate patience and empathy with participants and speakers
Project Design & Development

  • Manage and/or participate in learning project management, development and/or shared projects as available or requested, the type of projects and time required for each will vary
  • Collaborate with project teams as per business needs to review content and trainer upskilling programs
  • Liaise with the instructional design team to design programs and provide feedback
  • Work with teams to review designed curriculum
  • Improve existing or future curricula by aligning and collaborating with stakeholders to determine training requirements and timelines
Administration

  • Create, schedule, and document as required in the learning management system, to ensure proper participant registration, preparation, and attendance in learning sessions
  • Manage learner communications, providing direction and support as needed
  • Manage schedule and expenses and other projects as assigned
  • Attend meetings as required Prepare other communications and reports as required

What are we looking for?


A Manager, Learning Experience - APAC serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:


  • At least 5 years of experience facilitating instructorled learning with 1 year experience with virtual facilitation / production
  • Ability to simultaneously manage multiple stakeholders and projects
  • Ability to develop and leverage strong relationships
  • Knowledge of instructional design learning evaluation models, and various delivery methods
  • Selfdriven, strategic and creative thinking abilities
  • Ability to identify performance improvement opportunities and gaps
  • Analyze and develop solutions that will deliver the desired results through training programs
  • Detailed and resultsfocused
  • Ability to work in an agile environment
  • Comfortable working in group settings
  • Ability to travel domestically or internationally per business needs
  • Strong communication skills written and spoken English
  • Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook
It would be helpful in this position for you to demonstrate
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