Tuition Centre Manager - Singapore - EXPLORER ACADEMY

EXPLORER ACADEMY

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

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Description

Monitor and manage key performance indicators (KPIs) and metrics to track departmental and ground operations performance, ensuring objectives are met.

Identify opportunities for process improvement and implement strategies to enhance efficiency and effectiveness across customer care, general operations.
Ensure effective operations in the centre.
Manage staff enquiries, feedbacks and escalations.
Train and manage new staff in both customer support and general operations.
Develop and maintain a comprehensive training manual for staff.
Organise and conduct events to promotes leads and meet sale targets.
Track and manage budgets fore both customer care and general operations.
Plan, manage and coordinate various projects related to customer care support, general operations and interdepartment collaboration.
Develop a strong understanding of the organisation's internal processes, academic programmes and services.
Provide customer support and timely responses to customers inquiries, issues and concerns, ensuring a positive experience at all touch points.
Gather and analyse client feedback, identifying areas for improvement and sharing valuable insights with relevant departments to build a better customer intimacy and brand loyalty.
Collaborate with different teams to ensure the successful execution of client engagement
Improve processes to promote customer satisfaction and better efficiency in the organisation.
Develop new contacts and sales leads to reach sale targets.
Understand the competition and trends in the education industry to implement new sales strategies and initiative to boost leads and sales.