Ops - Account Servicing Officer in Singapore (33216) - U3 Infotech Pte Ltd.

U3 Infotech Pte Ltd.

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

1) Review account closure documents & process requests from customers, branches, Business Units;
2) Review account name change documents & process requests from customers;
3) Verify customer's signatures via bank records to ensure legitimate of letter closure / account name change instructions
4) Prepare rejection letter for incomplete documentations or unclear closure / account name change instructions
5) Escalate to BU for customer call-back confirmations for accounts with high balance refunds and/or from high-risk countries
6) Understand Company's closure letter and identify/ensure the details of the mode of preferred payment on balance refund, such as Cashier's Order, Telegraphic Transfers etc are indicated clearly
7) Support Business Units for maintenance instructions (such as waiver/updating credit interest fee, cheque fee, fall below fee, overdraft interest, request chequebook, statement of account etc) by ensuring the relevant Delegation of Authority (DOA), General Ledger (GL) and PC Code are given;
8) Process Docusign Ops checker requests to ensure that the correct documentations and authorisation is provided by the client / Business, as designated by COO.
9) Ensure all requests are processed within the agreed service-level agreement (SLA) and
10) as per procedures specified in Department Operation Manual and requirements as specified by regulatory bodies, especially for the customer acceptance requirements;
11) Coordinate and follow up discrepancy items with relevant parties timely and escalate any exceptions to supervisor;
12) Understand the bank policies on AML/CFT, information protection, risk & security control and regulatory compliance and report problem and exceptions to supervisor immediately;
14) Handle internal customer compliant tactfully and ensure responsive problem solving for enquiries from branches and other units / parties within benchmark;
15) Ensure SOPs and PRMs are updated;
16) Provide support in ad-hoc project, working closely with Regional CAS Ops and assist to conduct LV testing on various systems enhancements;
17) Accept any Ad-hoc duties when assigned