Account Executive - Singapore - International Paper

Description

• Order Management
• Manage the completion of order entry, allocation management, and order to delivery monitoring. Responsible for Order to Cash process.

• Serve as daily customer interface maintaining a strong working relationship with the customer to ensure customer commitments are met or exceeded.

• Provide forecast input for monthly demand planning processes and validate allocation.

• Monitor customer volume ongoing to insure within contract rebate guidelines, and prompt sales manager of foreseen exceptions.

• Collaborate with Credit team to resolve credit issues during order management.

• Select account initiatives and development as required by sales manager or customer account team and execute.

• Understand customer needs and service expectations. Ensure clear, proactive and effective communication skills. Deliver high quality customer service to both internal and external customers. Facilitate continuous replenishment of inventory as required by each customer.

• Process claims in system.

• Perform customer analytics i.e.; cost to serve, profitability, etc.

• Act as liaison between customer and internal stakeholders to successfully execute against customer supply chain. Account Executive, GCF Asia

• Bachelor's Degree or equivalent experience
• Excellent communication and interpersonal skills including cross culturalLanguage Skills
• English verbal and written required (additional languages depending on region)
• Exhibits strong customer focusStrong analytical and problem solving skills
• General understanding of order management processing
• Proficiency in SAP order management processing
• Proficiency in Microsoft Office and strong technical skills
• Proven ability to work successfully in a team environment.
• Ability to work in a global environment with multinational team and customers.
• Self

• ME
• White Belt required