Trade Platform Support Generalist - Singapore - StoneX Group

StoneX Group

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Overview:

To Provides support, to brokers or external customer in collaboration with Operations teams to ensure the uptime of OMS Trading Platforms & Trading Venues offered by the firm.

Responsibilities:

Daytoday Trade Platform Support tasks and duties
OMS User creation, limits & required setup to facilitate clients trading
Respond first line to customer trading, system functionality questions and problems
Record all queries in client related to trade support analysis
Interact with traders & client to identify technical issues
Manage client contacts as well as escalation path through problem ownership
Ensure & escalate issues to internal resources when necessary
Monitor actively and respond to alerts within trading system atmosphere
Collaborate with various team members to accomplish firm goals
Onboarding, of Trading Clients to various Exchange via Sponsored or FIX protocol & APIs
Adhere to TPS policies and procedures
Ensures quality service to both internal and external Trading system users
Provide holiday support when necessary

Qualifications:

A few years of experience in Trading Platform Support or similar roles is preferred.
Some understanding of front office trading systems.
Highly desired
End to End Orders & Trade flow knowledge, from order entry, execution & till clearing.
High level accuracy and attention to detail.
Conversant with ISVs; TT, CQG, PATS preferred
Knowledge of Derivative products and financial markets.