Customer Service Officer - Singapore - Capzen Technologies Pvt

Description

• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers' needs and provide appropriate solutions and attention
• Identify crosssell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers' feedback and identify problem trends for improvement actions

• Health insurance

• Day shift
• Night shift

• Performance bonus

• GCE 'O' Level or GCE 'N' Level (preferred)

• Day Shift (preferred)
• Night Shift (preferred)