Guest Services Executive - Singapore - CONCORDE HOTEL SINGAPORE

    CONCORDE HOTEL SINGAPORE
    CONCORDE HOTEL SINGAPORE Singapore

    2 weeks ago

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    Description
    Roles & Responsibilities

    Job Responsibilities:

    • Sell, register and assign rooms to incoming guests, ensuring that registration cards are properly filled up. Check out departing guests based on the established procedures
    • Inform other Departments and Outlets of arrivals, room changes checkouts and special arrangement
    • Handle all guest enquiries referred to them either over the telephone or personally
    • To action on requests or requirements of incoming guests to ensure guest satisfaction and smooth operation
    • Maintain a friendly, neat, pleasant and professional image to guests
    • Provide courteous services to guests and responds promptly and tactfully to guest's complaints, requests and enquiries
    • To be kept informed of all functions, events, and promotions going on in the hotel
    • Handle simple function of cashiering based on the established procedures
    • Welcome and escort guests to room. Explain in room features and facilities

    Job Requirements:

    • Positive attitude and team player
    • Good communication and public relation skills
    Tell employers what skills you have

    Front Office
    Positive Team Player
    Cashiering
    Communication Skills
    Public Relations Skills
    Team Player
    Customer Service
    Excellent Interpersonal Communication Skills
    positive attitude
    Hospitality