Client Services Team Manager - Singapore - IQ-EQ

IQ-EQ
IQ-EQ
Verified Company
Singapore

3 days ago

Wei Jie

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Wei Jie

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Description

Company Description
IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.


Job Description Purpose**:


To provide high quality service deliverables to the firm's Real Estate (RE) Fund clients you are responsible for, ensuring all deliverables are met and the clients expectations are managed and met on a day-to-day basis.


This entails reviewing all Financial Statements and disclosures and ad-hoc client deliverables in relation to providing fund administration services to RE clients.

Expected to manage a dedicated RE team and help to improve the processes and efficiencies of the department.


Core Responsibilities:


  • Manage multiple fund relationships and responsible for quality and timely delivery of services to a portfolio of clients
  • Supervision of various client service teams to ensure meeting of all client deliverables
  • Be an 'expert' on designated clients including understanding technical details of their LPA, SLA, SHA, Fee Agreement and any technical nuances
  • Minimise risk to IQ-EQ by ensuring all procedures and checklists are followed by all team members

Tasks / Duties:


Client Delivery

  • Timely delivery of quality service to RE clients to ensure client satisfaction is met
  • Complete reviews on designated client work (includes NAV, Financial Statements and other Ad Hoc Tasks) and assist on reviews for other teams as required
  • Review team's KPIs with client in accordance with agreed SLA's
  • Maintain regular contact with clients, build good networking relationships and setting the right expectations
  • Assist with new business take on where required.

Management of Workflow

  • Ensure client deliverables are prepared in a timely manner and meet set quality standards
  • Work with back office team to ensure adequate resources are allocated and fully utilised
  • Provide constructive feedback to back office team on a timely basis and ensure Back Office receive appropriate development support
  • Plan workloads and utilise support team / additional resources where necessary to ensure deadlines are achieved
  • Identify opportunities to improve internal processes and increase operational efficiency

IQ-EQ Fee Management

  • Ensure our electronic time sheets are completed timely, and accurately for all hours worked and recording ad hoc work completed for billing purposes
  • Ensure timely billing to clients and follow up for outstanding balances

Risk

  • Ensure relevant procedures and checklists are adhered to by staff to minimise risk of errors
  • Report any breaches, complaints or errors to compliance officer promptly
  • Ensure all errors are reported and rectified in a timely manner upon identified

Other

  • Undertake any additional reasonable requests as deemed by the firm

Qualifications Essential**- Bachelor Degree in Accounting, ACCA, CPA or equivalent

  • Minimum of 6 years of audit or fund administration experience in real estate industry
  • Strong knowledge of consolidation with multicurrency legal entities, Singapore Financial Reporting Standards (SFRS) and International Financial Reporting Standards (IFRS)
  • Experience in reviewing third party management accounts and understanding of duties performed by fund managers, property managers and asset managers
  • Good understanding of various types of property related information and its accounting (e.g. property valuation, property income and expenses)
  • Good understanding of various taxes (e.g. income tax, GST, deferred tax) will be added advantage
  • Experience of managing service operations and managing client deliverables
  • Experience of managing and coaching junior staff in real estate fund operations, conducting staff appraisals
  • Excellent organisational, prioritisation and interpersonal skills
  • Comfortable communicating with senior management
- 'Can do' attitude, ability to cope with tight deadlines, working under pressure and lead by example


Desired

  • Knowledge of real estate industry is essential
  • Advanced Excel skills including Pivot Tables and data manipulation
  • Experience working in Financial Services office environment
  • Knowledge of Yardi accounting software will be an added advantage

Additional Information
At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

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