Professional Services Consultant - Singapore - Palo Alto Networks

Palo Alto Networks

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

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Description

Company Description

Our Mission
At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better.

We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We're changing the nature of work.

Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work.

From benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks.

And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Job Description:

Your Career
As a Professional Services Consultant, you'll get into the details of our platform. You will push the buttons, flip the levers, turn the knobs. You do not shy away from difficult challenges as it relates to cybersecurity, implementations, and integrations. You are the technical authority and will interact directly with our customers to help them secure their digital environments. The customers are counting on you to perform this work and train their staff.

And while experience on the company's platform is desired, even more important is having a solid foundation in networking and security technologies.

In fact, extensive experience with a competitor's technology can play to your advantage.

Many of the opportunities involve a client migrating to our platform for the first time, so understanding the nuances of that technology will enable you to be a better Palo Alto Networks consultant.

And don't worry, we will send you to our Professional Services Academy to prepare you for the role, so you are experienced with our suite of services and products before you first meet the customer.

Your Impact

Migrate customers from legacy firewall technologies to Palo Alto Networks platforms
Operate as a 5G Specialist for the APAC region
Progress and uphold expertise in deploying advanced Palo Alto Networks features and functionality
Provide after hours and weekend oncall support as needed to support maintenance activities
Analyze logs and events from the solution to perform initial troubleshooting and issue identification
Work with our Technical Assistance Center to troubleshoot and diagnose support cases
Maintain the Company's solution and provide mentorship on code upgrades and best practices
Ensure client needs are met and deliverables produced on time according to specified project deliverables and scope
Travel to customer site deploying our solutions as outlined by the unique Statement of Work

Qualifications:

Your Experience

Experience with network, security solutions, and technologies leading security solutions in large environments
Solid experience with 5G, Telco and RAN
Experience with installation, configuration and operation of highend firewall appliances, ideally with Palo Alto Networks products
Possess one of more of the following industry certifications: CISSP, CCNA, CNSE, JNCIE-SEC, CCSE, CCSM, PCNSE
Effectively handle multiple projects and work calmly under pressure
An excellent writer, with strong verbal social skills, with demonstrated ability to communicate to senior leaders, technical peers, and nontechnical partners
Ability to work with the customers security & network teams to build confidence across the business units impacted by the change with the addition Palo Alto Networks
Bachelor's degree or equivalent military experience required

Additional Information

The Team
Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn't stop once they sign - it evolves.

As threats and technology evolve, we stay in step to accomplish our mission.

You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised.

But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo

It's simple:
we can't accomplish our mission without diverse teams innovating, together.

Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK,