Reservation Sales Manager - Singapore - Hmlet Pte. Ltd.

Hmlet Pte. Ltd.

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

About the job

Hmlet is the leading flexible living brand in Asia, disrupting the home rental market by offering urbanities a curated, cost effective and hassle-free accommodation solution.

Backed up by Sequoia Capital and Burda Principal Investments and as part of the Habyt Group, we change the way people live by leveraging technology, design, planning, and services in the evolving reality of real estate.

As a Reservation Sales Manager, you will proactively manage inquiries and reservations on-the-book in a timely manner in order to achieve the highest possible revenue, rate, and occupancy levels.

You will deliver an effective and smooth reservation process to internal and external bookers, clients, guests or members. You will manage reservations and inventory on peak nights to maximise revenue.

You will also be responsible for

Managing group block, status, and reservations
Managing inventory, allotment, and cutoff accordingly
Creating and maintaining guests' or members' data and/or other information in the PMS and other IT systems as required
Creating, updating, improving, or ensuring compliance to SOPs and standards
Maintaining, improving, and auditing, reservation channels and systems regularly
Assisting in checkin and checkout duties in accordance to company's service standard
Assisting in handling and resolving queries, complaints or feedback, and providing service recovery whenever necessary
Collaborating with other teams to deliver the best experience to our guests or members before, during, and after their stay

The skills, attitude and experience we require are:

A minimum of 2 years' of experience in a similar role in a hotel or serviced apartment environment
Excellent written and verbal communication skills in English. Additional language is a plus.
A willingness to work rotating shifts
Excellent interpersonal skills
Active listening and problemsolving skills, with the ability to accurately assess a situation and respond appropriately to resolve all comments, tickets, queries and concerns professionally
Understand the importance of teamwork as well as individual contributing towards a common goal
Prior experience in managing extranets and channel manager is a plus
Location
Singapore, Singapore
Department
Hospitality
Employment Type
Fulltime
Minimum Experience
Midlevel