Customer Service - Singapore - WOORAILOORA PTE. LTD.

WOORAILOORA PTE. LTD.

Verified Company

Singapore

2 days ago

Posted by:

Wei Jie

beBee Recruiter

Description

CUSTOMER SERVICE

STATUS:
Full Time

START DATE:

ASAP

COMPANY BACKGROUND

WOORAILOORA PTE LTD (W) provides a selection of curated premium to affordable professional hair and beauty solutions across Asia. With a focus on stylist & salon education, lasting customer service and nurturing mindset for our brands commitments to social and environmental causes.

We offer Professional Salon Solutions; where professional service meets professional brands for Hairdressing Supplies and Beauty Supplies.

BUSINESS ROLE

Reporting to the Business Leader, your goal will be to provide prompt and accurate service to our sales team, and clients.

You will strive to consistently meet or beat the established Sales Order Processing target intervals and Customer Service Level Agreements (SLAs).

Duties will require:

High volume order processing from stores, online and regional distributors
Review of PO's, pricing, and quantities to ensure invoicing is accurate
Wholesale order management and reviewing minimum order quantities
Work collaboratively across Warehouse and Supply Chain teams to ensure accuracy of orders

WORKING RELATIONSHIPS

BUSINESS LEADER
Assist in the handling of day to day business activities

SALES TEAM

Admin support to attract & retain customers

WAREHOUSE TEAM

Guide the 3rd party warehouse on business operations

RESPONSIBILITIES

INVENTORY MANAGEMENT

Monitor stock movement in and out of all warehouses to ensure inventory accuracy
Process stock adjustment aligning physical stock level
Perform monthly stock reconciliation with 3PL warehouses
Facilitate and process annual stock take
Generate expiring stock list on regular basis and flag the risk to management
Dispose unwanted stock in a compliant method

DEMAND PLANNING (for Singapore Market)

End to end demand and supply planning for Singapore market
Process customer orders for Singapore clients and arrange deliveries
Support account manager to bring new client on board and mitigate SLOB and OOS risks

CUSTOMER SERVICE

Provide prioritylevel service to our clients while interacting with the finance, sales, marketing and warehouse.
Engage and service customers through multichannel communication.
Maintain and exceed industry standard service levels in response time.
Resolve customer issues to achieve the highest level of customer satisfaction and first contact resolution.
Manage critical relationships with external customers, as well as, inside management within intracompany workings.
Develops, run and maintain reports.
Process improvement and service level improvement.

ABOUT YOU

This position would suit someone with a background in B2B supply chain with experience (2-3 years) in asset control (stocktake and audit processes) and management in a digital environment.