IT Infrastructure Operations Manager - Singapore - Infinite Computer Solutions Pte Ltd

    Infinite Computer Solutions Pte Ltd
    Description

    Role Overview

    The IT Infrastructure Operations Manager is a developing subject matter executive accountable for high-level service delivery within a specific region or function. This role acts as a bridge between technical excellence and business continuity, ensuring that clients' IT ecosystems remain robust, secure, and operational. You will lead a team of engineers to deliver contracted outcomes, driving client satisfaction through disciplined service management and innovative automation.

    Key Responsibilities

    1. Advanced Technical Escalation & Support

    • Expert Troubleshooting: Monitor work queues and personally intervene in highly sophisticated or technical tickets that exceed standard engineering capabilities.
    • Incident Resolution: Act independently to resolve escalated incidents and requests within strict SLAs, utilizing advanced diagnostic procedures and analytical practices.
    • Emergency Response: Serve as the primary emergency contact for critical, business-impacting issues, ensuring 24/7 operational readiness.

    2. Service Delivery & Operational Excellence

    • Standardized Operations: Apply Standardized Service Management Service Operations (SMSO) to ensure consistent delivery of managed services.
    • Shift Governance: Manage the shift handover process to ensure critical open tickets and upcoming operational tasks are seamlessly transitioned.
    • Quality Auditing: Perform rigorous quality audits covering processes, service experience, and ticket update accuracy to maintain high standards.
    • Continuous Improvement: Partner with automation teams to identify and implement routine task optimization, reducing manual effort and improving efficiency.

    3. Team Leadership & Knowledge Management

    • Coaching & Mentoring: Offer technical expertise to teams, actively 'pushing work down' to junior engineers to foster their growth and optimize resource allocation.
    • Knowledge Transfer: Document complex issue resolutions and share insights across the organization to build a resilient knowledge base.
    • Talent Development: Implement training initiatives for direct reports and guide the team through transformational business objectives.
    • Performance Analysis: Constantly measure and analyze the team's delivery capabilities to ensure peak performance.

    4. Stakeholder & Client Engagement

    • Client Centricity: Engage directly with clients for technical operations, ensuring business objectives are met and service outcomes are exceeded.
    • Management Reporting: Ensure timely escalation of critical tickets to senior management with comprehensive, regular updates.
    • Collaboration: Work across diverse cultures and social groups, collaborating with internal stakeholders and external clients to drive business continuance.

    Required Knowledge & Attributes

    • Leadership: Strong organizational and team management skills with a focus on delegation and prioritization.
    • Communication: Excellent verbal and written skills, with the ability to translate complex technical issues into business impact for stakeholders.
    • Financial Acumen: A seasoned understanding of budgets and cost management within an operations context.
    • Resilience: Ability to remain focused and effective in high-pressure environments and adapt quickly to changing circumstances.
    • Transformation Mindset: Ability to guide teams through organizational change and transformational objectives.

    Qualifications & Experience

    • Education: Bachelor's degree (or equivalent) in Information Technology, Computer Science, or a related field.
    • Certification: ITIL Certification is highly desirable.
    • Experience:
    • Solid experience coaching/mentoring engineering teams within an IT services organization.
    • Demonstrated success implementing Continual Service Improvement (CSI) through automation and process enhancement.
    • Proven experience in Organizational Change Management.
    • Deep domain expertise across: Network, Cloud, Security, Data Center, and Collaboration/Customer Experience.

    EA License # 14C6941


  • Coliwoo, established in 2019 as an LHN Group subsidiary, is an early pioneer of Singapore's purpose-built co-living model and the leading local co-living service operator. Coliwoo offers thoughtfully designed rooms fully equipped with state-of-the-art amenities for everyday use w ...

    Singapore

    2 days ago

  • Work in company

    Operations Manager

    Only for registered members

    About The Role · As our Operations Manager, you will be responsible for managing the end-to-end event operations at TOKEN2049 & SuperAI including but not limited to ticketing & payment, registration, exhibitors management, vendors management and on-site operations. You are also e ...

    Singapore $72,000 - $130,000 (SGD) per year

    3 days ago

  • Work in company

    Operations Manager

    Only for registered members

    As an Operations Manager you execute complete tasks within a program to design launch standardize and optimize operational processes of vendor or internal teams. You have foundational understanding of process optimization that you utilize to execute complete tasks within scope of ...

    Singapore

    1 week ago

  • Work in company

    Operations Manager

    Only for registered members

    This is a part-time hybrid role for an Operations Manager based in Singapore. The role allows for a mix of working on-site in Singapore and remote work. · ...

    Singapore

    1 week ago

  • Work in company

    Operations Manager

    Only for registered members

    This part-time hybrid role offers flexibility with some work-from-home opportunities in Singapore. · Oversee daily operations · Streamline processes · Analyze data · Optimize compliance activities · Liaise with stakeholders to maintain high standards of operations. · [] ...

    Singapore

    2 weeks ago

  • Work in company

    Operations Manager

    Only for registered members

    As an Operations Manager, you drive program outcomes to determine how to design, launch, · standardize and optimize operational processes of vendor or internal teams. · ...

    Singapore

    1 month ago

  • Work in company

    Manager (Operations)

    Only for registered members

    Job Title: Manager (Operations) · Posting Start Date: 20/01/2026 · Job Description · The Manager (Operations) supports the effective, safe, and efficient management of LKYSPP's physical environment at NUS Bukit Timah Campus(BTC), acting as a key operational steward and interface ...

    Singapore $60,000 - $120,000 (SGD) per year

    3 days ago

  • Work in company

    Operations Manager

    Only for registered members

    Operations Manager · Role Description · The Operations Manager is responsible for overseeing and optimizing daily business operations to ensure efficiency, productivity, and alignment with organizational goals. This role involves managing processes, resources, and teams to delive ...

    Singapore $72,000 - $130,000 (SGD) per year

    5 days ago

  • Work in company

    IT Operation Manager

    Only for registered members

    Manage Alibaba Singapore critical Data Center IT & Asset operations involved in Data Center build-outs and scaling. · ...

    Singapore

    1 month ago

  • Work in company

    Manager Operations Management

    Only for registered members

    Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges ...

    Singapore Full time

    1 month ago

  • Work in company

    Operations Manager

    Only for registered members

    As a polyclinic’s Operations Manager you will drive operational excellence and service quality. · ...

    Singapore

    3 weeks ago

  • Work in company

    Operations Manager

    Only for registered members

    We are seeking an experienced Operations Manager to oversee daily operations and ensure organizational efficiency. · Oversee and manage day-to-day operational activities. · Develop and implement operational policies, procedures, and best practices. · ...

    Singapore

    2 weeks ago

  • Work in company

    Operations Manager

    Only for registered members

    This role is responsible for the effective development, · implementation and management of operations in the office · in accordance with firm's standards. ...

    Singapore OTHER

    2 weeks ago

  • Work in company

    Operations Manager

    Only for registered members

    Billing & Contracting Operations (Primary Focus) · Case & Escalation Management · Operational Analysis & Process Support · Introduction to the Role · Our client, a leading global technology organisation within the digital advertising ecosystem, is seeking an Operations Manager (M ...

    Singapore $72,000 - $130,000 (SGD) per year

    2 days ago

  • Work in company

    Operations Manager

    Only for registered members

    We are supporting a global sourcing organization in hiring a Manager, Asia Office, · a critical role responsible for building and running the day-to-day office and people infrastructure for the Asia region.Owning end-to-end office and facilities operations in Asia. · §Manage HR a ...

    Singapore

    4 weeks ago

  • Work in company

    Operations Manager

    Only for registered members

    We are seeking an Operations Manager to oversee day-to-day field and service operations. The successful candidate will have experience in Windows-based systems and infrastructure projects, proficiency in ITIL IT Service management, and excellent problem-solving skills. · ...

    Singapore

    1 month ago

  • Work in company

    Operation Manager

    Only for registered members

    Oversee manage the day to day operations of all outlets. · Schedule shifts and manage staff rotations · Assign tasks set goals and provide guidance to team members · ...

    Singapore

    2 weeks ago

  • Work in company

    Operations Manager

    Only for registered members

    We're looking for a driven Operations Manager to oversee our Post‑Operations function—ensuring exceptional learner experience, operational excellence, and compliance across all post‑course activities. If you love building high-performing teams and improving processes, this role g ...

    Singapore $72,000 - $130,000 (SGD) per year

    3 days ago

  • Work in company

    Operations Manager

    Only for registered members

    Senior Fund Operations Manager (VCC) · Location: Singapore · Company Overview · We are working with a Singapore-based fund management company regulated by the Monetary Authority of Singapore (MAS), managing alternative investment funds and Variable Capital Company (VCC) structure ...

    Singapore $72,000 - $130,000 (SGD) per year

    1 day ago

  • Work in company

    Operations Manager

    Only for registered members

    Adecco is partnering our client, a well-known Tech MNC to hire an Operations Manager - APAC. · This role sits within the regional operations team focusing on process optimization operational efficiency and stakeholder management. · ...

    Singapore

    1 week ago

  • Work in company

    Operations Manager

    Only for registered members

    The Operations Manager is responsible for leading the M&E team to deliver high-level property management services for mixed developments. · Maintain and operate M&E systems including electrical installation, air conditioning and ventilation system, lighting system etc..Monitor ut ...

    Singapore

    1 month ago

Jobs
>
Singapore